Managed IT Support Services for Residential and Small Business customers
Managed IT Your Way
From device protection to full IT support — choose the right level of coverage for your home or business. Start with Device Shield and add user plans as you grow.
Start here
Device Shield
Every residence and business needs a baseline. Device Shield protects every PC, laptop, and Mac in your organization — no user plan required.
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24/7 Threat Detection — Real humans monitoring for malware, viruses and ransomware
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Auto-Maintenance — Security patches and updates applied automatically
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Web Filtering — Blocks dangerous or inappropriate websites
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Remote Monitoring — We see problems before they become emergencies
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Priority Response — Business tickets answered first, with business-hours response guarantees
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Cyber-Insurance Ready — Proof of endpoint protection and patching for your insurer, on request
Device Shield is protection only — support is billed at standard rates ($105/hr) or included with user plans.
add your Plan
User Plans
Pick the level of support that fits how you work.
Tech Pro
Full-service IT
Everything managed, nothing extra to worry about. You get full M365 backups, proactive maintenance, network management and unlimited remote support for any IT issue — just call us.
$100/user/month
- Identity Threat Detection & Response (ITDR)
- Microsoft 365 backup — Email, OneDrive, SharePoint and Teams (1TB)
- Network management – Manage routers, switches, WiFi – firmware updates, config backups, changes
- Proactive maintenance
- Unlimited remote support
Tech-savvy, self-sufficient
M365 backups and identity protection, plus network management. A solid foundation if you are comfortable handling most things on their own.
Tech Standard
$70/user/month
- Identity Threat Detection & Response (ITDR)
- Microsoft 365 backup — Email, OneDrive, SharePoint and Teams (1TB)
- Network management – Manage routers, switches, WiFi – firmware updates, config backups, changes
- Additional support at $105/hour
ON-DEMAND HELP
Tech Subscribers
$105/hour
Priority support for Device Shield and User Plan subscribers. Pro plan users get unlimited remote support included.
✓Remote support & troubleshooting
✓Hardware setup & migrations
✓Onsite visits available
✓Training & consulting
IT Support & Consulting
Remote and onsite IT support for when you need expert help. Hardware setup, migrations, training, and troubleshooting.
Ad-Hoc / Non-Subscriber
$160/hour
One-time or occasional support without an ongoing plan. Same expert help, on-demand.
Save by subscribing to any Tech plan and get the $105/hr subscriber rate on all support.